Frequently Asked Questions
Everything you need to know about your next transformation.
How do I ensure I choose the correct size?
We provide a detailed size chart on every product page. Since costume sizing can differ from standard retail clothing, we highly recommend taking your measurements and comparing them to our specific guide before ordering.
What is your return policy for costumes?
We accept returns within 30 days of delivery, provided the item is unworn, in its original packaging, and includes all accessories. Please note that for hygiene reasons, items like wigs, hosiery, and makeup are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. During peak seasons like Halloween or major conventions, we recommend ordering at least two weeks in advance. Expedited shipping options are available at checkout.
Are your costumes high-quality for multiple uses?
Yes, Pro-Costumes specializes in 'pro-grade' attire. Unlike disposable party store outfits, our garments feature reinforced stitching and premium fabrics designed for cosplay events, theatrical performances, and repeated wear.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically during the checkout process.
Can I wash my costume in a washing machine?
Most of our detailed costumes require dry cleaning or gentle hand-washing to preserve the fabric and intricate details. Please check the care label inside your specific garment for exact maintenance instructions.